Terms of business (pre-contractual notices)

I. General

The website shop.vis-cro.com is owned by the trading company VIS PROMOTEX doo, Varaždin, Adolfa Wissert 3/a, OIB: 97213320651.

All materials on the shop.vis-cro.com website are the exclusive intellectual property of VIS PROMOTEX doo, and can only be used with the express permission of the copyright holder and trademark and/or design rights holder.

VIS PROMOTEX doo enables the use of the services and content of the shop.vis-cro.com website as regulated by these Terms of Purchase.

These Purchase Terms (pre-contractual notices) are part of the Seller’s obligation in accordance with the provisions of the Consumer Protection Act, and serve to ensure that the Buyer, before entering into a distance contract, is informed in a clear and comprehensible manner about a series of circumstances essential for the conclusion, execution, termination of the contract, and all in accordance with the legal regulation.

The term Seller therefore refers to the trading company VIS PROMOTEX doo, Varaždin, Adolfa Wissert 3/a, MBS: 070127707, OIB: 97213320651, T: +385 (0) 42 397 300, F: + 385 (0) 42 350 323, E: webshop@vis-cro.com, W: shop.vis-cro.com.

The term “Customer” refers to a natural person who, outside of any business, orders and pays for any product through the online store services available on the Seller’s website.

By selling through the shop.vis-cro.com website, the seller acts on his own behalf.

The conditions of purchase form part of the contract concluded at a distance together with the specifications and price(s) of the purchased product(s), and before confirming the order for the purchase of an individual product, the Customer will be asked to accept/declare that he/she is familiar with/agree with them, while after confirmation order (conclusion of the contract) shall be delivered to the Customer as the content of the e-mail message confirming that the contract has been concluded. The seller reserves the right to change the conditions at any time, with the said changes coming into force after publication on these websites.

When the Buyer confirms and completes the order, the contract is concluded, and the Seller will immediately notify the fact of the conclusion of the contract by e-mail that the contract has been concluded.

For a validly concluded contract, it is necessary that the Buyer is a person who has full business capacity, and that he is an adult.

The terms of purchase are divided into categories/information classified below.

Access to the shop.vis-cro.com website may sometimes be unavailable due to works, maintenance or the introduction of new content and in cases of unforeseen circumstances beyond the control of the Seller, which the Seller will try to remedy as soon as possible.

II. Main characteristics of the goods

The main characteristics of the goods: the products are presented descriptively and with photos, and the information about them is compiled on the basis of the Seller’s database.

Product photos are illustrative in nature, and may not always correspond in all details to the products that are the subject of the order.

The seller especially points out that the visual identity of the product shown in the photo does not have to correspond to the appearance of the product in reality, especially considering the monitor settings on the customer’s computer, differences in the perception of colors as the customer sees them on the screen, etc.

In the case of the above discrepancy between the product shown in the photo and the delivered product, it is not a product defect.

Product information (product description, price, etc.) displayed on the shop.vis-cro.com website is subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc.

The subject of the order can only be products for which it is indicated in the order that they are available and available. Due to the large number of orders submitted at the same time at www. shop.vis-cro.com, it may happen that the information about the availability of the product is not the same as the state in the warehouse.

If the ordered product is not available in the warehouse, the Seller will inform the Customer that the product is currently unavailable, the deadline in which the product can be obtained, and at the same time offer the possibility of purchasing an alternative product from shop.vis-cro.com which is available for delivery and which is characteristics closest to the product that cannot be delivered.

III. Product price

The prices displayed on the website shop.vis-cro.com are expressed in kuna. The cost of VAT is included in the price of the product.

Delivery costs are not included in the product prices because they are paid for separately.

Before confirming the order, the price of the product including VAT is shown separately, the delivery price if it is chargeable depending on the quantity of the ordered products and is shown together, and the final price so that the Customer has an insight into the final price he pays for the ordered purchase service.

In case of payment by e-banking and general money order, payment costs and/or interbank transactions are not included in the price.

IV. Shipping costs

They are announced when ordering for each individual product, as well as the total delivery costs in case of ordering several products.

The cost of delivery is borne by the Buyer.

During the delivery, the Customer should immediately hand over the pallets to the delivery driver, without delay and spending additional time.

V. Costs of using remote communication means

The seller does not have any additional costs for means of remote communication.

YOU. Terms and terms of payment, terms of delivery of goods, time of delivery of goods

Products are ordered by selecting, using the menu and filling out the electronic form. The customer can order and purchase the product as a registered or unregistered user. The product is considered ordered when the customer goes through the entire ordering process.

For card payments, we use the Stripe system, which is subject to the world’s strictest security standards (PCI Service level 1). All data travels through the TLS system, and all credit card numbers are protected by AES-256 encryption. We have no insight into your credit or debit card information and all communication travels directly from your device to the Stripe service.

Payment for ordered products can be made in the following ways:

  • E-banking
  • General payment
  • By credit or debit card (Visa, MasterCard, Maestro and American Express)

In the case of payment by credit or debit card, general payment and e-banking, the payment must be made no later than the deadline specified in the e-mail message confirming that the contract has been concluded.

In relation to payment by credit or debit card, the Seller points out that the card payment system is integrated on the website. If the system refuses to authorize the card payment, one of the alternative payment methods must be selected. The Seller has no data on the causes of card rejection, they may be of a technical or business nature.

If the customer does not receive notification that the contract has been concluded after the ordering process is completed, it is suggested to check:

  • Is the message in the Junk/Spam folder?
  • Is the mailbox full?

In the event that the payment is not made within the stated deadline, the Seller will proceed with the subsequently made payment outside the deadline by delivering the purchased products, and if he cannot make the delivery for justified reasons, he will unilaterally terminate the contract and return the paid funds.

If the payment has been properly made and is visible on the Seller’s account, the Seller will proceed with the delivery of the ordered products. The invoice for the order is delivered in the shipment together with the goods.

The ordered products are delivered to the entire mainland of the Republic of Croatia and the islands of Krk, Vir, Pag, Brač, Hvar, Korčula, Rab, Cres, Lošinj, Pelješac, Vis, Ugljan, Pašman and Solta. Delivery is made through Lagermax AED Croatia doo

For the mainland of the Republic of Croatia and the islands of Krk, Vir and Pag, the delivery will take place within 14 working days at the latest from the visible payment on the Seller’s account.

For the islands of Brač, Hvar, Korčula, Rab, Cres, Lošinj, Pelješac, Vis, Ugljan, Pašman and Šolta, the delivery can be delayed for more than 14 days, but not longer than 30 days.

For the possibility of delivery to islands that are not listed, it is necessary to send an inquiry to webshop@vis-cro.com.

If it becomes impossible to deliver the selected product because the product is no longer available, the Seller is obliged to notify the Buyer immediately, and the Buyer has the right to terminate the contract and request a refund or agree to a later delivery date. All ordered items will be delivered in one package. If this will not be possible due to the state of stock, the Seller reserves the right to deliver in multiple shipments.

If the product sent to the Buyer is returned because the delivery service failed to deliver, the Buyer will be notified by e-mail and will be offered the following options:

  • that the ordered product, at the Customer’s request by e-mail, be re-delivered to the Customer’s or recipient’s address
  • to pick up the ordered product at the Seller’s address with a prior telephone agreement on the pick-up time

If the Customer does not respond to the e-mail sent to him within 3 days and chooses one of the offered options, the selected product will be sent to the customer’s address by delivery service.

When the Seller delivers the product to the Buyer through the delivery service, the Buyer is obliged to take over by signing the delivery note, thereby confirming that the product has been properly delivered.

In the event that the Buyer orders the goods and refuses to receive them, the Seller has the right to deduct from the paid amount of the purchase price the amount equal to the delivery costs and other manipulative costs from the delivery price list.

Delivery deadlines do not include:

  • day of order/request receipt
  • delay time due to incorrect and incomplete address of the Customer
  • time of delay due to force majeure or other reasons for which the Seller is not to blame
  • non-working days if they represent the beginning or end of the term

VII. Unilateral termination of the contract

Only the Buyer who concluded the Distance Contract in the manner described above has the right, without giving reasons, to unilaterally terminate the contract within 14 days. The period of 14 days begins to run from the day when the goods that are the subject of the contract are handed over to the Buyer or a third person designated by the Buyer, who is not the carrier/delivery person. If with one order the Customer has ordered several pieces of goods that should be delivered separately, that is, if it is a question of goods that are delivered in several pieces or in several shipments, the deadline begins to run from the day when the last piece or the last shipment of goods is handed over to the possession.

If the Seller does not notify the Buyer of this right, the Buyer’s right to unilateral termination of the contract ends within 12 months from the expiration of the term for termination (the 12-month term begins after the expiration of the 14-day term provided for regular termination in case of proper notification). If the notification of the right to unilateral termination is delivered within 12 months, the right to unilateral termination ends after the expiry of the period of 14 days from the day the Customer receives the notification.

Before the expiration of the term for unilateral termination, the buyer is obliged to notify the seller of his decision to terminate the contract by means of the Form for unilateral termination of the contract, which is available here and can be filled out electronically and sent to the e-mail address wspodrska@vis-cro.com . Confirmation of receipt of notification of unilateral termination of the contract will be delivered by the Seller, without delay, by e-mail.

It is also possible to inform the seller through the online form for unilateral termination of the contract, which is available here . After filling out and sending the form, you will receive a confirmation of receipt of the application via electronic mail to the email address you provided when filling out the online form for unilateral termination of the contract.

If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement. The costs of returning the goods are borne by the Buyer. The refund will be made in the same way you made the payment. We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us. You are obliged to return the goods to us immediately, and no later than within 14 days from the day you sent us your decision on unilateral termination. Return the goods in person by mail in a verifiable manner to the address VIS PROMOTEX doo, Varaždin, Adolfa Wissert 3/a. It is considered that you have fulfilled your obligation on time if you send the goods to us personally in our warehouse in a demonstrable way (by registered mail) before the expiry of the aforementioned period. You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods. If the product is returned defective, with major damage or without parts and documentation, and if they are not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled his obligation to return the goods, and the Seller is not obliged to return the paid funds.

The customer does not have the right to unilaterally terminate the contract if:

  • the service contract was fully fulfilled by the Seller, and the fulfillment began with the express prior consent of the Buyer, and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled;
  • the subject of the contract is goods or services whose price depends on changes in the financial market that are beyond the influence of the Seller, and which may occur during the duration of the Buyer’s right to unilaterally terminate the contract;
  • the subject of the contract is goods that are made according to the Customer’s specification or that are clearly adapted to the Customer;
  • the subject of the contract is easily perishable goods or goods that quickly expire;
  • the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery;
  • the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery;
  • the subject of the contract is the delivery of alcoholic beverages, the price of which is agreed at the time of signing the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the trader’s influence;
  • The Buyer specifically requested a visit from the Seller to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the Buyer expressly requested, the Seller also provides some other services, i.e. delivers some goods other than those necessary for the performance emergency repairs or maintenance work, the Seller has the right to unilaterally terminate the contract in connection with these additional services or goods;
  • the subject of the contract is the delivery of sealed audio or video recordings, or computer programs, which were unsealed after delivery;
  • the subject of the contract is delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications;
  • a contract concluded at a public auction;
  • the subject of the contract is the provision of accommodation services that are not intended for residence, the provision of goods transportation services, vehicle rental services, food and beverage delivery services or leisure-related services, if it is agreed that the service will be provided on a specific date or in a specific period;
  • the subject of the contract is the delivery of digital content that was not delivered on a physical medium if the fulfillment of the contract began with the express prior consent of the Buyer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract;

VIII. Liability for material defects/Complaint

The seller is responsible for material defects of the items he sells on his website in accordance with the positive regulations of the Republic of Croatia, in particular the Law on Obligations.

The ordered products are packed in such a way that they are not damaged by normal handling during transport/delivery.

When collecting, the Buyer is obliged to perform a visual inspection of the parcel, and must count and inspect the labels with the Buyer’s address. If there is no external damage, the Buyer signs the Conveyance Note confirming the correctness of the shipment, and the delivery driver is not obliged to wait while the contents of the package are inspected in detail.

If there is visible external damage to the package, the contents of the package are checked by the Buyer and the delivery driver.

In the event of damage to the delivered products, the LMX HR ZG 033 Mark Record is filled out and signed by the Customer and the delivery driver. One copy of the Minutes remains with the delivery driver who must have it in the vehicle, the second copy remains with the Customer, and the original is delivered to the competent Lagermax terminal.

The delivery driver is obliged to deliver the damaged products to the Lagermax terminal together with the Delivery Record and the waybill.

Therefore, in the case of a visible lack of product when taking over the shipment, the Buyer is not obliged to take over the delivered product, he can refuse the receipt, and he does not bear the costs of delivering such a product.

It is considered that the products that were duly received by the Customer had no visible defect.

The customer has the right to complain in relation to material defects in the deadlines and for the reasons prescribed by the provisions of the Law on Mandatory Deadlines.

The customer can send a written objection or complaint to the e-mail wspodrska@vis-cro.com , via an online form or in writing to the address: VIS PROMOTEX doo, Varaždin, Adolfa Wissert 3/a, with the indication Complaint. Verbal complaints will not be considered valid.

In order to determine as quickly as possible the specific order to which the Buyer has an objection, in the objection, the Buyers are asked to state the order number, the account number or their username.

The customer has the right to a justified complaint and to return the goods in the following cases:

  • delivery of goods that were not ordered
  • delivery of goods that have a fault or damage that did not occur during transport

If the product has a hidden defect (a defect that could not be detected by a normal inspection when taking over the item) that the Buyer determines after opening the product – the Buyer has the right to unilaterally terminate the contract and refund the money, and replace the product at the Seller’s expense.

Otherwise, the seller will consider the complaint valid if, after examining the product, he determines that it meets the conditions for a complaint in accordance with the Obligatory Relations Act and the Consumer Protection Act. In this case, within 15 days of receiving a valid complaint, they will replace the product or return the entire amount paid with termination of the contract. If, on the other hand, he finds that the complaint is not valid, i.e. if it rejects the complaint, it will inform the Customer about the same within 15 days from the day of receipt of the complaint.

The seller will accept the return of damaged, defective or incorrectly delivered goods at his own expense, if it is determined that the complaint is justified, and that the buyer has not affected the correctness, damage or any defect of the goods.

In the case of a justified complaint, the cost of replacement with a new product, as well as the cost of delivery of the same, is fully borne by the Seller.

IX. Contract duration

The contract that the Buyer concludes with the Seller is a one-time contract for the purchase and sale of products at a distance, which is concluded by the delivery of the goods and the payment made by the buyer, in case it is not terminated. These Terms of Purchase are an integral part of the contract.

X. Warranty

A 12-month warranty is issued for the “Elegant” and “Supernatural” parasol models.

The warranty is valid if the product is used in accordance with the instructions for use. However, the warranty does not cover damage caused by mechanical, abrasive and chemical effects.

Therefore, the warranty does not cover damage caused by mechanical, abrasive and chemical action or any other damage caused by leaving the parasol exposed to the weather, improper storage and/or distribution, improper cleaning and/or handling or similar improper activities that could result in damage to the parasol or any part of it.

The warranty is not valid if the product has been modified in any way for the purpose of repair or modification, and if the error was caused by unprofessional or careless handling. Scratches and damage caused by a fall, impact or similar actions are not covered by the warranty.

XI. Statement on privacy and data security

These rules determine and regulate how the Seller uses and protects all information that customers provide to the Seller when using the shop.vis-cro.com website.
Personal data is any information that relates to a specific natural person or an identifiable natural person.

In particular, personal data is considered to be all data used to determine the customer’s identity (for example, first and last name, e-mail address, residential address, bank card information, etc.).
Processing of personal data is any action or set of actions performed on personal data, whether by automatic means or not, such as collection, recording, organization, storage, adaptation or modification, withdrawal, inspection, use, disclosure by transmission, publication or otherwise made available, sorting or combining, blocking, deleting or destroying, and performing logical, mathematical and other operations with this data.
By registering on the shop.vis-cro.com website, purchasing as a guest or accessing the site itself, the customer consents to the Seller processing his personal data specified in the registration form, as well as order data, as well as data available in the service payment process and other data. The same data is used for the purpose of concluding a contract, and for the purpose of familiarizing the seller with the purchasing habits of customers, and for the purpose of promoting the seller’s services and products. The seller undertakes to protect the privacy of the personal data of all Buyers, and will deal with them in accordance with the Personal Data Protection Act, or other applicable regulations. The Seller may not use or make available to third parties any of the above-mentioned personal data, except in cases where this is permitted by a special law or is necessary for the purpose of fulfilling contractual obligations. All employees of the Seller and business partners are responsible for respecting the principles of privacy protection.

In the event of a change in any of the personal data (e.g. place of residence, delivery address) recorded during registration, the buyer is obliged to notify the seller of the change to the e-mail address wspodrska@vis-cro.com.

In the event that the Buyer does not want the seller to process the data of the same in any way, and requires the deletion of the data on the same, he must notify the seller of this via an e-mail message to the e-mail address wspodrska@vis-cro.com.

shop.vis-cro.com (website label) uses “cookie” programs as a session identifier, i.e. “cookie” contains the so-called ‘session id’, in order to ensure that during the session the webshop recognizes and remembers the customer’s browser (browser), and therefore the customer, and thus enables the purchase.

In order to make visiting this website as pleasant, functional and practical as possible, this website saves a certain amount of information, so-called cookies, on your computer. They serve to make the website work optimally and to improve your browsing and usage experience. By visiting and using this website, you agree to the use of cookies, which can also be blocked. After that, you will still be able to browse the website, but some features will not be available to you.

What are cookies?

A cookie is part of the information saved on your computer, mobile phone or tablet, which can be delivered directly by the website you visit (first-party cookies) or in cooperation and for the needs of the website from a third party (third-party cookies). As a rule, cookies save your settings, website settings, etc. After you open the website again, your internet browser sends back the cookies belonging to this website. This allows the site to display information tailored to your needs. Cookies can have a wide range of information, including some personal information. Such information can only be saved if you allow it. The website itself cannot access any information you have not given them, and they cannot access any other files on your computer.

How to disable them?

If you want to disable the saving of cookies on your computer, you can do so. The very act of blocking could have a negative effect on the use of the website. In order to turn off cookies, it is necessary to adjust the settings and configurations of your Internet browser. Select help and information about cookies from the browser menu and follow the instructions.

What are temporary cookies?

Temporary cookies or session cookies are removed from the computer when the Internet browser is closed. Websites use them to store temporary data.

What are persistent cookies?

Permanent or saved cookies remain on the computer after closing the Internet browser program. With them, websites store information, such as your login name and password, so you don’t have to log in every time you visit a particular site.

XII. Platform for online dispute resolution of the European Union

By special regulation of the European Union, dated 15 2. 2016. throughout the EU, disputes related to online purchases will be resolved through the ODR platform, which you can access here.

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.), you can submit your complaint in a faster and simpler way at the above link.

The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages of the EU.

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