Customer support
Frequently asked questions (FAQ)
Basic questions
VIS is an innovative company with a tradition of textile production since 1929. Owing to the high product quality, introduction of state-of-the-art technological processes in production and customer orientation, VIS is today the leading manufacturer of textile and promotional products, especially professional promotional parasols throughout Europe.
The process is very simple. View our range of available products, choose the ones you want to order and press the U košaricu (Add to Cart) button. After that, just click the Na blagajnu (Checkout) button, fill out the shipping form and start the countdown.
If online stores are confusing for you and you prefer personal communication, do not hesitate to call us at 042 629 500 and we will complete the order together. If you prefer to buy by electronic mail, you can send us a message with a list of the products you want to order along with shipping information to webshop@vis-cro.com
It will be our pleasure! Just send us an e-mail with your question to webshop@vis-cro.com or call us at 042 629 500. Our customer service agents will be happy to help you.
Shipping-related questions
In order to ensure safe and fast delivery, we deliver your order to Croatia via Lagermax and HP Express delivery services. We make deliveries to all other countries of the world via the DHL delivery service.
After you enter a full delivery address during the payment process, you will receive the exact shipping cost. The usual delivery time to Croatia is 2-3 working days from the moment the order is confirmed and payment received.
HP Express or DHL service will leave a calling card at your address through which you can arrange a new delivery or pick-up at their branch.
Step 1: Delivery of information
Once we receive your order and payment, we process and ship it via the delivery service. We forward your delivery information to the delivery service.
Step 2: Estimated delivery time
On the day of delivery, the delivery service will inform you about the estimated delivery time.
If the delivery time does not suit you, you can contact the delivery service and arrange a new delivery date.
Order-related questions
No, you do not need to log in. Completing your purchase is a simple process that takes a minute.
You simply select the desired products, put them in the cart, choose the payment method and enter the delivery information. After completing the order, you will receive an e-mail with order confirmation to your e-mail address.
While our team strives to ship your order as soon as possible, we will do our best to replace the items in your order if it has not yet been shipped. Just send us an e-mail as soon as possible at webshop@vis-cro.com or call us at 042 629 500.
When you complete the order, you will receive a confirmation to your e-mail address. You can track the order status on your user profile, if you have created one. If you want additional information about your order, call us at 042 629 500 or send an e-mail to webshop@vis-cro.com
Please send us an e-mail to webshop@vis-cro.com. We will notify you of product availability, availability date and help you complete your order.
Using the promotional code is simple. You simply enter the code in the promo code field on the cart or checkout page and press Enter.
Payment-related questions
We offer the following payment options. Choose the option that suits you:
• Payment by a credit or debit card Visa, Mastercard, American Express
• Payment by bank transfer (to our giro-account)
Of course, you can! On the checkout page, when filling in the delivery information, enter the company name and OIB or EU VAT number. Companies registered in Croatia will receive a R1 invoice, but other companies will receive an invoice exclusive of VAT.
On the checkout page, when filling in the delivery information, enter the company name and OIB or EU VAT number. You can check the correct name of your company by selecting the country and entering the EU VAT number at https://ec.europa.eu/taxation_customs/vies/#/vat-validation
Exchanges and returns
VIS puts your satisfaction in the first place, so if there is a problem with the products, we apologize in advance. Contact our customer support at webshop@vis-cro.com. They They will be happy to help you – if you want a refund or product exchange .
We understand that you can only get a real impression of a product when you see it live.
For that reason you have 14 days to exchange or return an undamaged and unused product in its original packaging. During this period, we will be happy to help you and exchange the product you ordered. Check the following link to see how you can take advantage of our 14-day right of return.
Before picking up the package/order from the delivery service, it is necessary to inspect only the product packaging. In case of external damage to the packaging, you are not obliged to pick it up, since damage can occur during transport, and we are not liable for it.
