User support

Frequently asked questions (FAQ)

Basic questions

VIS is an innovative company with a tradition of textile production since 1929. years. Thanks to the high quality of the products, the introduction of modern technological processes in production and customer orientation, VIS is today the leading manufacturer of textile and promotional textile products, especially professional promotional umbrellas throughout Europe.

The process is very simple. View our range of available products, select the ones you want to order and press the Add to Cart button. After that, just click the Checkout button, fill out the shipping form and start the countdown.

If online stores confuse you and you prefer personal communication, feel free to call us on 042 629 500 and we will complete the order together. If you prefer to buy by e-mail, you can send us a message with a list of the products you want to order along with delivery information to webshop@vis-cro.com

It will be our pleasure! Just send us an e-mail with your question at webshop@vis-cro.com or call us at 042 629 500. Our customer service agents will be happy to assist you.

Questions related to delivery

In order to ensure safe and fast delivery, we deliver your order to Croatia via Lagermax and HP Express delivery services. We deliver to all other countries of the world via the DHL delivery service.

After entering the complete delivery address during checkout, you will receive the exact shipping price. The usual delivery time to Croatia is 2-3 working days from the moment the order is confirmed and payment received.

HP Express or DHL will leave a contact sheet at your address through which you can arrange for a new delivery or collection at their office.

Step 1: Delivery of information

When we receive your order and payment, we process and ship it via the delivery service. We forward your delivery information to the delivery service.

Step 2: Estimated delivery time

On the day of delivery, the delivery service will inform you about the approximate delivery time.

If the delivery time does not suit you, you can contact the delivery service and arrange a new delivery date.

Questions related to the order

No, you don’t need to sign up. Completing your purchase is a simple process that takes a minute.

Simply select the desired products, put them in the basket, choose the payment method and enter the delivery information. After completing the order, you will receive an e-mail with order confirmation to your e-mail address.

While our team strives to ship your order as soon as possible, we will do our best to replace the items in your order if it has not yet been shipped. Just send us an e-mail as soon as possible at webshop@vis-cro.com or call us at 042 629 500.

When you complete the order, you will receive a confirmation to your e-mail address. You can track the order status on your user profile, if you have created one. If you want additional information about your order, call us at 042 629 500 or send an e-mail to webshop@vis-cro.com

Please send us an e-mail at webshop@vis-cro.com. We will notify you of product availability, availability date and help you complete your order.

Using the promotional code is simple. Simply enter the code in the promo code field on the cart or checkout page and press enter.

Questions related to payment

We offer the following payment options. Choose the option that suits you:

• Payment by credit/debit card Visa, Mastercard, American Express

• Payment by bank transfer (to our giro account)

Of course! On the checkout page, when filling in the delivery information, enter the company name and OIB or EU VAT number. Companies registered in Croatia receive a R1 invoice, other companies receive an invoice without included VAT.

Note (only for companies registered in the EU): It is necessary to enter the correct country, company name and corresponding OIB or EU VAT number. You can check the correct name of your company by selecting the country and entering the EU VAT number at https://ec.europa.eu/taxation_customs/vies/#/vat-validation

Exchanges and returns

VIS puts your satisfaction first, so if there is a problem with the products, we apologize in advance. Contact our customer support at webshop@vis-cro.com. They will be happy to help you – if you want a refund or product replacement .

We understand that you can only get a real impression of a product when you see it live.

That’s why you have 14 days to exchange or return an undamaged and unused product in its original packaging. During this period, we will be happy to help you and replace the product you ordered. Check the following link to see how you can take advantage of our 14-day right of return.

Dostavljamo po cijelom svijetu

Uključujući i suncobrane do 4m

Jednostavan povrat unutar 14 dana
100% Sigurna kupnja

Visa / MasterCard / American Express